EIA Invests in Industrial IoT & AI to Maximize Customer Satisfaction
One critical piece of infrastructure which impacts both passenger satisfaction and flight on-time departure performance is the baggage handling system. If baggage cannot be de-planed, sorted and transferred to connecting flights or moved to passenger collection points, gate operations and flights are delayed, and baggage is either late or misplaced. Modern handling systems are an intricate set of scanners and conveyor belts located in the sub-levels of most airports. Failure of the drive motor or gearbox in any section of the system results in slow, manual and often the error-prone movement of luggage. Failures during peak loads have a major impact on flight schedules and passenger satisfaction.